Bilingual Customer Service Rep (Insurance)

Location: Duluth, Georgia, United States

Salary: $35,000–$37,000 per year, based on experience

Company

hirify.global is an insurance company recognized as a major employer in the metro Atlanta area and for its diversity and workplace programs.

What you will do

• Answer telephone and written inquiries from clients and agents in Spanish and English.
• Research client and agent questions and resolve authorized issues.
• Organize and present facts clearly in conversations and written correspondence.
• Protect the company's authority to conduct business by following legal, ethical, and internal standards.
• Use computers, headsets, webcams, Microsoft Office, internet systems, and call center tools.

Requirements

• Spanish and English communication skills are required.
• Ability to complete life insurance technical training, including a classroom exam and phone assessment.
• Strong verbal and written communication, reading comprehension, reasoning, and problem-solving skills.
• Attention to detail, sound decision-making, confidentiality, and an ownership mentality.
• Ability to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• Ability to sit, speak, hear, write, and maintain regular attendance.

Nice to have

• Previous customer service experience.
• Clear and well-modulated voice quality.

Culture & Benefits

• Health, dental, and vision insurance from the first day.
• 401(k) plan with an employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance, plus flexible spending and health savings accounts.
• Professional development, tuition reimbursement, and company-sponsored social and philanthropy events.