Customer Care Professional, Beneficiary Claim Support, Bilingual Spanish, Remote (Insurance)

Location: Remote work with a private, secure, distraction-free workspace, reliable power, and hard-wired Ethernet internet. Training and regular work hours follow CST: training is Monday through Friday from 8:00 a.m. to 4:30 p.m.; after training, the full-time schedule is Monday through Friday between 9:30 a.m. and 6:00 p.m.

Salary: $19.80–$26.79 per hour; the listed starting base salary is $25.00 per hour ($52,000 per year).

Company

hirify.global provides financial services and insurance products intended to help clients achieve financial clarity and live purposeful, balanced lives.

What you will do

• Manage beneficiary and death-claim calls from the initial greeting through problem resolution.
• Build rapport with callers from diverse backgrounds and gather information needed to assess each situation.
• Explain potentially complex solutions clearly and professionally in English and Spanish across voice, written, and digital channels.
• Navigate multiple systems simultaneously while maintaining call quality, accuracy, and first-call resolution.
• Support individuals through sensitive situations requiring emotional resilience, professionalism, and discretion.
• Contribute to quality initiatives, service launches, and process improvements across the organization.

Requirements

• High school diploma or equivalent experience; post-secondary education is preferred.
• Fluent English and Spanish required for professional written, verbal, and digital communication.
• Experience handling complex customer interactions through resolution.
• Ability to work in a high-speed, high-accuracy environment and navigate multiple digital platforms.
• Internet speed of at least 30 Mbps download and 10 Mbps upload, with a reliable Ethernet connection.
• Ability to pass a criminal background check and work the stated CST Monday–Friday schedule.

Nice to have

• Customer service, financial services, or insurance experience.
• Experience with Lean and Six Sigma methodologies and process enhancements.
• Continuous-improvement mindset and experience contributing to operational-efficiency initiatives.

Culture & Benefits

• Up to 10 weeks of structured product or program training with mentoring from an onboarding partner.
• Ongoing coaching, manager meetings, career advancement programs, and stretch opportunities.
• Comprehensive medical, vision, and dental coverage.
• 401(k) matching up to 6% and a pension plan.
• Four weeks of PTO, paid holidays, and up to 20 hours of volunteer time off.
• No nights or weekends.

Hiring process

• The process includes the application and a self-paced job skills assessment.
• The assessment must be completed within 48 hours of the initial invitation; incomplete assessments are not considered.
• The assessment takes approximately 45 minutes and is administered through Modern Hire.