Technical Support Specialist-Bilingual French

Location: Leawood, Kansas, United States; onsite

Salary: $17.00–$20.00 per hour

Company

hirify.global provides professional services and customer support for Clearview products within its Panasonic Connect North America organization.

What you will do

• Respond to inbound technical support and customer service inquiries by phone, email, and chat.
• Troubleshoot a wide range of Clearview product issues.
• Create, update, and resolve customer support tickets.
• Support fellow agents with questions they cannot resolve independently.
• Make outbound calls to provide customers with updates and follow-up.
• Execute special projects as needed.

Requirements

• Must work onsite in Leawood, Kansas.
• Must have valid authorization to work in the United States.
• Previous customer service experience is required.
• Availability is required between 8 a.m. and 9 p.m. Monday–Friday and 8 a.m. and 6 p.m. Saturday–Sunday; evening and weekend shifts rotate.
• Comfort with technology, new software applications, computers, and internet tools.
• Strong written and verbal communication, attention to detail, problem-solving, analysis, teamwork, and customer focus.

Nice to have

• French bilingual ability.
• Experience in food service, retail, or another service-oriented industry.

Culture & Benefits

• Medical, dental, and vision benefits.
• Life, accident, critical illness, disability, and pet insurance options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, holidays, and company-sponsored volunteering opportunities.
• Employee assistance, virtual health management, lifestyle, and wellness programs.
• Inclusive workplace focused on fairness, honesty, and belonging.