Customer Service Representative (Bilingual)

Location: Remote outside of a hirify.global office; hybrid schedule of 2 remote days and 3 office days for employees within the office radius. Core hours are 7:00am–7:00pm CST, Monday–Friday, based on time zone. US work authorization is required; visa sponsorship is not available.

Compensation: $21.50 per hour for Spanish bilingual candidates without a P&C license; $23 per hour with a qualifying Florida 220 P&C license, plus a 5% incentive.

Company

hirify.global Group is a Fortune 500 holding company operating insurance, reinsurance, specialist advisory, and investment businesses through more than 60 offices in over 20 countries.

What you will do

• Serve as the first point of contact for new and existing specialty insurance customers.
• Answer insurance-related questions and provide a positive, professional customer experience in English and Spanish.
• Resolve customer concerns on the first call whenever possible and escalate issues appropriately.
• Stay current on procedures, products, programs, and service applications.
• Handle an average of 50–80 inbound calls per day while working across 2–3 systems.
• Meet service-center standards for schedule adherence, quality, talk time, handle time, speed of answer, and coding accuracy.

Requirements

• Fluency in English and Spanish is required to assist customers professionally in both languages.
• High school diploma or equivalent.
• At least one year of prior customer service experience is preferred, especially in a high-volume phone or service-center environment.
• Strong phone communication, computer, grammar, multitasking, and attention-to-detail skills.
• Reliability, demonstrated job stability, and consistent attendance.
• A Property & Casualty license is not required for the $21.50 hourly rate; the qualifying 220 General Lines Agent License for Florida supports the $23 hourly rate.

Culture & Benefits

• Full-time employees can choose from multiple health, dental, and vision insurance plans.
• Optional life, disability, and AD&D insurance are available.
• Benefits include a 401(k) with employer match, Employee Stock Purchase Plan, PTO, corporate and floating holidays, and parental leave.
• Work is organized through a remote call-center model, with hybrid office attendance required for employees within the office radius.

Hiring process

• Complete the short application through the hirify.global careers process.