Sales Operations Manager, Marketplace

Location: Santa Ana, CA or Jersey City, NJ; remote and hybrid candidates may also be considered. Candidates living within a one-hour commute of an office are required to work onsite most of the time. Must be authorized to work in the United States.

Salary: $125,000–$169,000 per year, with possible bonuses, commissions, or other compensation.

Company

hirify.global provides technology and value-added services for collectibles, including grading, authentication, vaulting, and marketplace sales.

What you will do

• Build and maintain dashboards and reporting for pipeline, account performance, business trends, and growth opportunities.
• Establish processes for forecasting, pipeline management, performance measurement, and business health reporting.
• Support CRM implementation and administration, including reporting, workflows, data structure, and user adoption.
• Scale seller and partner onboarding workflows and improve sales data quality.
• Identify process improvements and automate manual work to increase commercial efficiency.
• Support business reviews, QBRs, planning, and cross-functional reporting with Finance and Analytics.

Requirements

• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar function supporting sales, business development, or account management.
• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel.
• Experience building sales reports, dashboards, and performance measurement frameworks; professional CRM experience is preferred.
• Strong communication and stakeholder-management skills across Account Management, Finance, Product, Analytics, and leadership.
• Ability to work in an ambiguous, fast-moving zero-to-one environment and build infrastructure from the ground up.
• Familiarity with cohort analysis, LTV, CAC, retention, and marketplace or customer-growth metrics.

Nice to have

• Experience in marketplace, e-commerce, or two-sided platform businesses, particularly collectibles or trading cards.
• Experience with Lightdash, Looker, Tableau, or similar data visualization tools.
• SQL proficiency and experience working with a data warehouse.
• Experience with customer loyalty programs or as an early operations hire.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, flexible time off, and ten paid company holidays.
• Employee discounts on select grading services.
• Flexible schedules, team celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.