Retention Specialist (EdTech)

Company

hirify.global is a mission-driven EdTech company helping individuals transform their careers through accessible technology education.

What you will do

• Collect recurring payments and meet collection targets.
• Resolve payment concerns and handle objections to support student enrollment.
• Drive student retention and prolongation through proactive outreach.
• Manage follow-ups and due dates to prevent churn.
• Maintain accurate records of student interactions in the CRM.
• Collaborate with cross-functional teams to improve student experience.

Requirements

• Advanced proficiency in English and Spanish required.
• 2+ years of experience in Sales, Retention, Collections, or Customer Success.
• Strong communication, persuasion, and objection-handling abilities.
• Proficiency with CRM tools and data tracking.
• Must be available to work within the 9:00 AM–9:00 PM Mexico Time coverage window.

Nice to have

• Experience in the EdTech industry or online education environments.

Culture & Benefits

• Fully remote work environment with high autonomy and minimal micromanagement.
• Fast-paced, impact-driven culture without unnecessary bureaucracy.
• Collaboration with a diverse, talented international team.
• Opportunity to contribute directly to student success and career transformation.