Future Retention Specialist Opportunities

Location: Remote, US

Salary: $17–$20 per hour plus commission; performance-based increases may be available within the first year.

Company

hirify.global provides marketing tools and support that help small businesses, entrepreneurs, nonprofits, and individuals grow online.

What you will do

• Respond to customer retention inquiries by phone, email, and Salesforce cases.
• Handle cancellation and downgrade requests using consultative problem-solving and objection-handling techniques.
• Identify customer industries, pain points, usage trends, and campaign effectiveness to provide tailored recommendations.
• Recommend relevant features, services, retention offers, and account optimizations using structured offer policies.
• Collaborate with Billing, Tier 1, Customer Success, and Product Support to resolve issues contributing to churn.
• Track cancellation reasons, identify trends, and participate in pilots and process improvements.

Requirements

• At least 1 year of experience in customer retention, inside sales, or account management, preferably in SaaS, technology, or subscription businesses.
• Strong verbal and written communication skills, including confidence in sensitive customer conversations.
• Experience working with save-rate metrics or quota-based goals.
• Ability to manage difficult conversations and create positive customer outcomes.
• Strong analytical thinking, including the ability to assess account history, campaign effectiveness, and billing patterns.
• Familiarity with Salesforce, customer lifecycle stages, and CRM best practices is preferred.

Culture & Benefits

• Remote work within the US as part of a broader hybrid workforce model.
• Initial 90-day attendance policy.
• Tools, training, and real-time data insights to support measurable retention outcomes.
• Diversity, inclusion, and employee education programs.
• Career development, coaching, stretch assignments, and professional development opportunities.
• Paid time off and a benefits package supporting employee and family health and well-being.

Hiring process

• This is a future opportunity expected to begin hiring in mid-October to early November.
• The application deadline is 30 days, though the position may be filled earlier.