Customer Success Manager (Intellectual Property)

Location: Remote (US)

Company

hirify.global is a global provider of Intellectual Property lifecycle management services and software solutions.

What you will do

• Act as a strategic partner and trusted advisor to help customers maximize the value of services and solutions throughout their lifecycle.
• Develop tailored success strategies and provide guidance on workflows and best practices to achieve measurable outcomes.
• Identify and communicate upsell, cross-sell, and expansion opportunities aligned with customer objectives.
• Analyze customer health metrics, including NPS and engagement trends, to identify at-risk accounts and develop proactive engagement strategies.
• Champion the Voice of the Customer by collaborating with Product and Development teams to influence roadmap priorities.
• Manage the end-to-end customer lifecycle to increase lifetime value (LTV) and minimize churn.

Requirements

• Must be based in the United States.
• Experience in Intellectual Property (IP) lifecycle management and customer success or experience management.
• Strong understanding of IP processes, services, and related business workflows.
• Excellent English communication skills.
• Proficiency in Microsoft Suite.
• Ability to collaborate effectively with cross-functional internal teams and stakeholders.

Nice to have

• Degree in Business and/or Legal studies.
• Proficiency in languages other than English.
• Background in IP lifecycle client user experience.

Culture & Benefits

• Equal Opportunity Employer commitment to diversity, equity, and inclusion.
• Proactive, client-centric, and sustainable approach to business.
• Collaborative team environment focused on delivering exceptional customer experiences.
• Culture of continuous learning and commitment to professional development.