Starlink Customer Success Manager (Latam Backhaul)

Location: Redmond, Washington, United States; travel across Latin America as needed and availability for early mornings, evenings, and weekends to support Latin America time zones and critical milestones.

Company

SpaceX develops technologies for space exploration and operates Starlink, a high-speed, low-latency satellite internet service.

What you will do

• Own assigned Latin American Starlink Backhaul and Layer 2 accounts from contract signature through onboarding, activation, payment, day-to-day management, retention, and expansion.
• Track shipments, readiness, activations, payments, risks, contract compliance, KPIs, invoicing, tax, logistics, and customer relationships.
• Build account plans, identify additional sites and kits, forecast retention and revenue, and grow revenue within existing accounts.
• Set delivery expectations with customers and partners and facilitate leadership business reviews connecting Starlink performance to customer results.
• Bring customer feedback into SpaceX and collaborate with engineering, support, finance, and operations to reduce account errors.
• Help develop scalable backhaul operations in Latin America, including country priorities, onboarding, local billing and tax, payment collection, and process documentation.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue, including retention, realization, expansion, or collections.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish and/or Portuguese, written and spoken.
• U.S. citizenship or national status, U.S. lawful permanent residence, refugee/asylee status, or eligibility to obtain required U.S. Department of State authorizations is required under ITAR regulations.
• Strong written and verbal communication with executives, operators, and finance stakeholders.

Nice to have

• Experience working in Latin America with multi-country accounts, local billing or tax, regulation, or partner-led sales.
• Experience in telecommunications, satellite, networking, backhaul, or infrastructure sold to carriers, ISPs, or enterprise customers.
• Experience growing revenue through account expansion, additional sites, or new product use cases.
• Experience managing several complex workstreams on tight timelines.

Culture & Benefits

• Individual contributor role with ownership of revenue, activation, and account health.
• Autonomous environment requiring initiative and comfort operating without a defined playbook.
• Cross-functional collaboration with engineering, support, finance, operations, customers, and partners.
• Equal opportunity employment based on merit, competence, and qualifications.