Starlink Customer Success Manager (Latam Backhaul)

Location: Redmond, Washington, United States. The role requires travel across Latin America and availability for early mornings, evenings, and weekends to support Latin America time zones and critical milestones. Applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, asylees, or eligible to obtain the required U.S. export authorizations under ITAR.

Company

SpaceX develops aerospace technologies and Starlink provides high-speed, low-latency internet services worldwide.

What you will do

• Own Latin America Starlink Backhaul and Layer 2 accounts from contract signature through onboarding, activation, payment, daily management, and long-term growth.
• Track shipments, activations, payments, revenue targets, risks, contract compliance, invoicing, tax, logistics, and account health.
• Build account plans, identify expansion opportunities such as additional sites and kits, and develop new customer use cases for Starlink backhaul.
• Lead customer and leadership business reviews, connect Starlink performance to customer results, and forecast retention and revenue.
• Coordinate with engineering, support, finance, and operations to resolve issues, reduce errors, and improve customer outcomes.
• Help develop scalable Latin America backhaul operations, including country priorities, onboarding, local billing, tax, collections, and process documentation.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• At least 5 years of ownership of a defined book of business with accountability for customer health and revenue, including retention, expansion, realization, or collections.
• At least 5 years supporting customers on a technical product or service.
• Professional fluency in Spanish and/or Portuguese, written and spoken.
• Experience managing complex workstreams and communicating clearly with executives, operators, finance teams, customers, and partners.
• Must satisfy U.S. ITAR eligibility or be eligible to obtain the required authorizations.

Nice to have

• Experience working with multi-country Latin America accounts, local billing or tax, regulation, or channel partners.
• Experience in telecommunications, satellite, networking, backhaul, or infrastructure sold to carriers, ISPs, or enterprise customers.
• Track record of growing revenue through account expansion, additional sites, or new product use cases.

Culture & Benefits

• Individual contributor role with ownership of customer relationships, revenue, activation, and account health.
• Work across engineering, support, finance, operations, customers, and partners.
• Travel across Latin America as needed.
• Flexible availability is required for regional time zones and critical milestones.