Customer Success Manager (SaaS)

Location: Remote, North America; United States

Salary: $80,000–$100,000 annually, plus quarterly performance bonus opportunities.

Company

hirify.global provides time tracking, team management, project insights, and payroll automation for distributed organizations.

What you will do

• Own activation and onboarding for new customers, including live sessions, follow-ups, and check-ins.
• Manage relationships and business reviews across a portfolio of approximately 150 mid-market and Enterprise customers in North and South America.
• Drive gross and net revenue retention, renewals, expansion opportunities, and at-risk account management.
• Monitor customer health, product adoption, feature usage, engagement, renewal risk, and expansion opportunities using data and dashboards.
• Develop scalable onboarding and lifecycle playbooks, educate customers through webinars and product walkthroughs, and continuously improve engagement approaches.
• Collaborate with Sales, Product, Marketing, Support, and Engineering to resolve issues, advocate for customer feedback, and influence roadmap decisions.

Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company.
• Experience managing 100+ accounts while balancing proactive engagement with operational efficiency.
• Strong ownership mentality and initiative in solving customer problems before escalation.
• Exceptional relationship-building and communication skills with executive and operational stakeholders.
• Comfort working with data, dashboards, customer metrics, product adoption metrics, health alerts, feature usage, and engagement data.
• Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model.
• Ability to work autonomously in a distributed team and adapt to a high-growth, evolving environment.

Nice to have

• Familiarity with Vitally, HubSpot, Slack, and Stripe.

Culture & Benefits

• Fully remote work with flexible working hours.
• Trust-based culture focused on autonomy and balance.
• Private health insurance, paid time off, and local employee benefits.
• Annual stipends for home office, wellness, or professional development.
• Career progression, mentorship, skill development programs, and global company retreats.