Strategic Customer Success Manager (DevOps)

Location: Remote - US

Salary: $145,500–$235,400 annually, depending on US geographic pay zone. Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary.

Company

hirify.global provides a software platform that helps engineering teams release, target, experiment with, and safely roll back application features.

What you will do

• Guide new customers from sales handoff through product activation by creating success plans, managing onboarding projects, recommending enablement paths, and assessing adoption.
• Identify adoption risks that may cause churn or contraction, develop mitigation strategies, and coordinate across account teams.
• Provide technical guidance on hirify.global implementation, adoption best practices, and product usage.
• Monitor customer goals and outcomes, identify opportunities for additional products and services, and support feature adoption.
• Build trusted-advisor relationships, develop customer champions, and use success metrics and value insights to gain executive sponsorship.
• Own renewal agreements, forecast weekly, manage retention performance, and identify account expansion opportunities with customers, sales, and deal desk.

Requirements

• 5+ years of experience in a customer-facing role, ideally in account management, customer or partner success, or onboarding and implementation, with a track record of exceeding targets.
• Experience owning the renewal process and accountability for a retention quota.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC, or another sales methodology is preferred.
• Strong project management skills, including holding customers and cross-functional teams accountable to timelines.
• Experience working with a technical product and interacting primarily with developers or other technical personas; DevOps experience is preferred.
• Experience with both proactive and reactive customer success motions.
• Existing technical knowledge and practical know-how.
• Ability to advocate for customers and the company while representing customer needs and mediating between customer requests and company vision.

Nice to have

• Experience in account management, customer or partner success, or onboarding and implementation.
• Training in Command of the Message, MEDDIC, or another sales methodology.
• Experience in the DevOps space.

Culture & Benefits

• High-trust and transparent working environment.
• Team values include humility, openness, collaboration, respect, and kindness.
• Remote work within the United States.
• Restricted Stock Units, health, vision, dental, and mental health benefits.

Hiring process

• Formal interview process is required before an offer is made.