Strategic Customer Success Manager

Location: Remote; some travel required to visit key customer stakeholders in person.

Base compensation: $99,000–$139,750 USD per year. On-Target Earnings: $118,800–$167,700 USD per year, including sales incentive compensation.

Company

hirify.global provides a talent, country, and contract-agnostic contingent workforce management platform combining technology and global services to help enterprises source, contract, manage, and pay contingent talent.

What you will do

• Serve as the primary trusted advisor for large and complex Fortune 100 customers managing contingent workforce programs across IC, AOR, EOR, Staff Augmentation, and Managed Services.
• Deliver high-touch support, including posting jobs, pre-screening talent, sending offers, consulting on talent sourcing and management, and training customers on hirify.global configurations and best practices.
• Build relationships across hiring managers, program owners, and senior executives; lead tailored business reviews and QBRs.
• Own retention, churn mitigation, forecasting, monthly revenue targets, and proactive expansion across existing accounts.
• Partner with Sales to execute quarterly growth objectives and acquire new hiring managers.
• Conduct discovery, build Customer Success Plans, communicate customer value, resolve roadblocks, and represent customer feedback in the Product feedback loop while collaborating with Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects.

Requirements

• 7+ years of Customer Success Management experience with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts.
• Experience managing complex multi-service accounts, including AOR, EOR, Staff Augmentation, and Managed Services, rather than single-SKU relationships.
• Experience with consumption-based business models.
• Proven success exceeding revenue retention and growth KPIs, including targets, referrals, and forecast accuracy, with strong commercial and business acumen.
• Ability to proactively generate net-new account growth and not rely only on inbound requests.
• Strong consultative, discovery, executive communication, and persona-specific value messaging skills.
• Experience leading business reviews and QBRs across customer organizations, including with senior executives.
• Ability to use data-driven storytelling to provide effective recommendations, manage multiple complex engagements, and apply strong project and time management.
• Strong ownership, bias for action, resilience, adaptability, and collaborative problem-solving skills.
• Willingness to travel to visit key customer stakeholders in person.

Nice to have

• Background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries.

Culture & Benefits

• Startup-like agility combined with the impact of a global enterprise.
• Values include trust, innovation, curiosity, excellence, and ownership.
• Comprehensive medical coverage for employees and families.
• Unlimited PTO, a 401(k) plan with matching, and 12 weeks of paid parental leave.
• Opportunities for fast learning, ownership, collaboration, and career development.