1 день назад
Customer Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Enterprise Connectivity): Managing post-sale relationships and expanding customer value through renewals, upselling, cross-selling, onboarding, and service enablement with an accent on enterprise software, cloud solutions, and telecommunications. Focus on driving revenue retention, converting month-to-month customers to term subscriptions, and coordinating complex customer issues with Sales, Solutions Architecture, Finance, and Operations.
Location: Remote within Oregon, Washington, or California
provides connectivity products and solutions for enterprise customers, working across telecommunications, cloud, and virtualized infrastructure environments.
What you will do
- Manage post-sale relationships and serve as the primary commercial point of contact for an assigned customer base.
- Drive renewals, revenue retention, and conversion from month-to-month services to term subscriptions.
- Identify and execute upselling and cross-selling opportunities involving new products, enhancements, services, and ecosystem partners.
- Support customer onboarding, enablement, adoption, and time to value throughout the customer journey.
- Coordinate resolution of customer service issues with Sales, Solutions Architecture, Finance, Operations, and other teams.
- Analyze customer needs and feedback, maintain pipeline updates in SFDC, and report growth opportunities and experience trends.
Requirements
- 3+ years of experience in the enterprise software market or Internet/Telecommunications industries.
- 3+ years of experience in Account Management or Customer Success.
- Ability to work in a fast-paced technical environment with multiple tasks and goals.
- Strong verbal and written communication skills and the ability to collaborate across internal and external organizations.
- Ability to identify customer needs, understand service pain points, and present suitable solutions.
- Ability to deliver revenue results using a consultative selling approach.
Nice to have
- Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments.
Culture & Benefits
- Flexible working environments.
- Birthday leave.
- Study and training allowance with 5 days of paid study leave.
- Creative, contemporary workspaces and a team of industry experts.
- Health and wellness program, plus recognition through Legend and Kudos awards.
Hiring process
- Candidates who meet the selection criteria will be invited to an interview.
- Applications are treated confidentially; recruitment agencies are not accepted.
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