Customer Success Manager

Location: Remote in Oregon, Washington, California, or Arizona

Company

hirify.global provides products and solutions for enterprise connectivity and telecommunications customers.

What you will do

• Manage post-sale relationships and serve as the main point of contact for an assigned customer base.
• Drive renewals, convert month-to-month customers to term subscriptions, and retain existing revenue.
• Support onboarding and enablement, promote product enhancements, new products, ecosystem partners, and further adoption.
• Identify customer needs and service issues, facilitate commercial resolution, and act as a trusted advisor throughout the customer journey.
• Collaborate with Direct Sales Executives, Solutions Architects, Sales, Marketing, Finance, Operations, and other teams to grow revenue and improve customer experience.
• Maintain product and competitor knowledge, update SFDC records and pipeline reports, analyze customer trends, and recommend process improvements.

Requirements

• 3+ years of experience in the enterprise software market or Internet/Telecommunications industries.
• 3+ years of experience in an Account Management or Customer Success role.
• Ability to work in a fast-paced technical environment with multiple tasks or goals.
• Strong verbal and written communication skills and the ability to collaborate effectively across internal and external organizations.
• Ability to identify customer needs and service pain points and present suitable solutions.
• Ability to deliver revenue results and use a consultative selling approach.
• Ability to work with wider teams to support revenue generation and results.
• Ability to maintain records, reports, and data according to company models, with a focus on revenue retention.

Nice to have

• Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments.

Culture & Benefits

• Flexible working environments.
• Birthday leave.
• Generous study and training allowance plus 5 days of paid study leave.
• Creative, contemporary workspaces and a motivated team of industry experts and new talent.
• Legend and Kudos awards for celebrated success.
• Health and wellness program.

Hiring process

• Candidates who meet the selection criteria will be invited to an interview.
• Applications are treated in confidence; recruitment agencies are not accepted.