Senior Customer Success Manager - West Coast (DevOps)

Location: Remote - US West; pay zones apply to locations within the United States.

Pay: $145,500–$200,090 in Zone 3, $154,100–$211,860 in Zone 2, or $171,200–$235,400 in Zone 1, plus RSUs and benefits.

Company

hirify.global provides a software delivery platform for feature management, targeted releases, experimentation, and safer DevOps workflows.

What you will do

• Onboard new customers from sales handoff through product activation by creating success plans, managing timelines, and guiding enablement and adoption.
• Identify adoption risks and churn or contraction risks, then coordinate mitigation strategies across the account team.
• Provide technical guidance on hirify.global implementation, adoption best practices, and relevant product features.
• Identify opportunities for additional products, services, and feature adoption based on customer goals and outcomes.
• Build customer champions and executive relationships using success metrics and value-driven insights.
• Own renewal execution, weekly forecasting, retention targets, and account expansion opportunities with customers, sales, and deal desk.

Requirements

• 5+ years of experience in a customer-facing role, ideally in account management, customer or partner success, or onboarding and implementation, with a record of exceeding targets.
• Experience owning renewals and accountability for a retention quota in a commercially oriented Customer Success organization.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC, or another sales methodology is preferred.
• Strong project management skills, including holding customers and cross-functional teams accountable to timelines.
• Experience working with a technical product and interacting primarily with developers or other technical personas; DevOps experience is preferred.
• Experience with both proactive and reactive customer success motions.
• Existing technical knowledge and know-how; hirify.global product knowledge will be taught.
• Ability to advocate for customers and the company while mediating between customer requests and company vision.
• Strong communication, sales acumen, negotiation, critical thinking, problem-solving, organization, autonomy, adaptability, and collaboration skills.

Nice to have

• Training in Command of the Message, MEDDIC, or another sales methodology.
• Experience within the DevOps space.

Culture & Benefits

• Remote role serving the US West region with geographic pay zones based on US location.
• Collaborative, humble, open, respectful, kind, and customer-focused team environment.
• Salary is supplemented with restricted stock units.
• Health, vision, dental, and mental health benefits are provided.
• Work takes place in a fast-paced, high-trust, transparent, and growth-oriented environment.

Hiring process

• A formal interview process is required before an offer.