Customer Success Manager (eCommerce)

Location: Fully remote for candidates currently living in the United States.

Salary: USD 69,800–89,000 yearly base compensation; the role may also include a sales-based or performance-based bonus.

Company

Consumer intelligence company delivering analytics and digital platforms that help brands, retailers, and innovators understand consumer buying behavior and identify growth opportunities.

What you will do

• Serve as the primary contact for assigned CPG brand customers, respond to inquiries, and coordinate with subject matter experts to resolve complex issues.
• Build trusted customer relationships through thought leadership, best practices, strategic guidance, and clear expectation management.
• Help customers obtain value from the digital shelf platform through expert application knowledge and effective use of eCommerce data.
• Provide business context for Strategy & Insights reports so that recommendations are actionable and relevant to customer teams.
• Monitor industry trends, customer behavior, and the competitive landscape to inform marketing strategies and customer engagement.
• Use communication, influence, and collaboration skills to solve problems and drive customer success.

Requirements

• 3–5 years of proven experience in customer success, account management, or customer marketing, preferably in CPG, retail, or eCommerce.
• Experience in a client- or customer-facing role.
• Strong understanding of digital shelf analytics and eCommerce data.
• Experience with Excel, PowerPoint, Thinkcell, and AI tools.
• Self-driven and proactive mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Culture & Benefits

• Flexible working environment for a fully remote US-based role.
• Comprehensive healthcare covering medical, prescription, dental, and vision care, plus flexible spending accounts and a Health Savings Account with company contributions.
• Life, AD&D, and disability insurance.
• 401(k) retirement plan with company matching contributions.
• Discretionary paid time off, 11 paid holidays, volunteer time off, LinkedIn Learning, tuition reimbursement, and an Employee Assistance Program.
• Industry-leading parental leave and potential performance-based or sales-based incentives.