Client Success Enablement Manager (SaaS)

Location: Remote

Base salary: $100,000 per year

Company

hirify.global provides intelligent SaaS solutions, including analytics, automation, and AI-powered workflows, for automotive dealership service departments.

What you will do

• Design and deliver onboarding and ongoing development programs with learning paths, competency expectations, and readiness standards.
• Assess skill and performance gaps and distinguish training needs from process, technology, or management issues.
• Create practical learning experiences that strengthen product knowledge, coaching consistency, and Client Success capabilities.
• Lead structured adoption of CRM systems, Customer Success platforms, and new processes through rollouts, reinforcement, and support.
• Partner with Client Success leadership, Operations, and other stakeholders to prioritize initiatives and align execution.
• Measure ramp time, employee readiness, behavior change, system usage, and customer outcomes, refining programs based on results.

Requirements

• Experience owning enablement programs from needs assessment and design through delivery and evaluation.
• Strong understanding of the SaaS post-sale customer lifecycle.
• Ability to apply adult-learning principles and translate learning into on-the-job performance.
• Experience with stakeholder influence, change management, and independent execution.
• Evidence of improving employee readiness, technology adoption, and Client Success results.
• Ability to manage competing priorities and limited resources while maintaining delivery and quality.

Culture & Benefits

• Remote-first environment with flexibility, autonomy, and accountability.
• Health, dental, and vision insurance.
• Equity participation through the Equity Incentive Plan.
• Employer-paid disability and life insurance and a 401(k) with company match.
• Flexible vacation policy, 11 paid company holidays, and home office setup support.
• Ongoing professional development and collaboration across Product, Sales, Support, Implementation, and Client Success.