Customer Success Manager (AI Legal Tech)

Location: Hybrid, working part-time from the New York office, United States. Must be authorized to work in the United States for any employer.

Salary: $150,000–$175,000 USD annually, with possible annual bonus.

Company

hirify.global AI Labs develops AI research, data analysis, education, and practical AI-powered solutions for complex legal and corporate matters.

What you will do

• Own client accounts from go-live through the full relationship lifecycle, including renewals and expansion.
• Lead onboarding, user training, adoption, and regular reviews of client goals and progress.
• Track usage, account health, and adoption reporting; identify risks before renewal.
• Advise legal teams on integrating the platform into daily work and lead nuanced conversations with lawyers.
• Coordinate with Legal Engineers, Customer Enablement, Product, Engineering, and Sales on expansions and client needs.
• Lead internal sales training, automate routine account work, design customer success processes, and share client feedback with Product.

Requirements

• 4+ years of experience in customer success or account management in B2B SaaS, ideally in legal technology.
• Experience managing multiple accounts, including renewals and expansion.
• Comfort working with usage data and identifying accounts that need attention.
• Ability to identify disengagement risks early.
• Confidence advising lawyers and handling nuanced conversations about legal work without requiring lawyer-level depth.
• Ability to learn the platform sufficiently to train users and answer their questions.
• Hands-on experience with customer success tools and daily use of AI in personal work.

Nice to have

• Experience at a law firm, corporate legal department, legal technology company, or in eDiscovery.
• Consulting or advisory experience.
• Experience building customer success playbooks or user communities.

Culture & Benefits

• Values-driven environment focused on integrity, service, collaboration, and solving complex challenges.
• Enterprise-wide learning and internal mobility opportunities.
• Flexibility that supports life beyond work.
• Work with modern platforms and AI on complex global legal and corporate matters.