Customer Success Manager, Enterprise (SaaS)

Location: New York City, United States; hybrid model with three days per week in the New York office. Candidates must be New York-based or able to commute to the office.

Base compensation: $95,000–$110,000 per year, plus variable compensation and company RSUs.

Company

Builds SaaS products for web creation and online business growth, serving hundreds of millions of users worldwide and using AI to support online experiences.

What you will do

• Manage a portfolio of enterprise accounts and act as a trusted consultant throughout the customer lifecycle.
• Partner with Product teams to create tailored onboarding workshops and training based on business requirements.
• Answer product questions and provide solutions for complex use cases and workflows.
• Conduct business reviews and website reviews to measure outcomes, encourage feature adoption, and drive ongoing customer value.
• Identify growth opportunities and facilitate renewals with enterprise customers.
• Represent customer needs to the Product team and collaborate with Marketing on customer references and case studies.

Requirements

• 5+ years of experience in customer success management within a SaaS company.
• 3+ years of experience working with enterprise customers, including growth, upselling, and renewal conversations.
• Experience presenting complex ideas in an accessible and engaging way to executive-level customers.
• Strong organizational, project management, and time management skills.
• Dynamic, self-starting approach.

Culture & Benefits

• Flexible hybrid work model with three days per week in the New York office.
• Fully covered medical, dental, and vision benefits, plus life benefits.
• Flexible paid time off and emotional and mental health support programs.
• Allowances for nutrition, fitness, and productivity.
• 401(k) matching with no vesting period.
• RSUs for employees and eligibility for an employee stock purchase plan.