Customer Success Team Lead (AI)

Location: New York; fully in person with 3 days per week from the New York office.

Base compensation: $150,000–$170,000 per year, plus company RSUs.

Company

hirify.global is an AI-powered software development platform acquired by Wix that enables users to create custom software applications using natural language without traditional coding.

What you will do

• Lead, coach, and develop a team of Customer Success Managers and Account Managers through 1:1s, account and renewal reviews, call coaching, and QBRs.
• Manage strategic mid-market accounts, act as an escalation point, and participate in critical customer conversations.
• Build the post-sale operating model, including segmentation, coverage models, onboarding and adoption playbooks, and Sales handoffs.
• Manage scaled, programmatic, digital-led and automated motions alongside high-touch customer success, solution engineering, executive relationship, and tailored-plan motions.
• Own retention, renewals, customer health, forecasting, expansion, and upsell results in collaboration with Sales.
• Monitor customer usage and risk signals and ensure timely support for at-risk accounts.

Requirements

• 5+ years of experience in account management or customer success in a B2B technology company, preferably in a startup or high-growth environment.
• 3+ years of experience directly managing and developing Account Managers or Customer Success Managers.
• Proven experience driving retention, renewals, and expansion across a customer book, with a strong understanding of mid-market customers.
• Experience running both scaled, programmatic motions and high-touch, hands-on motions, including choosing the appropriate approach.
• Strong communication and executive presence, with the ability to build relationships from end users through senior stakeholders.
• Data-driven approach and comfort with CRM and reporting tools, ideally HubSpot, including accurate renewal and expansion forecasting.

Nice to have

• Experience managing enterprise customers.
• Experience in a startup or high-growth environment.

Culture & Benefits

• Startup-style environment within Wix, focused on collaboration, speed, and solving complex problems with simple solutions.
• Fully covered medical, dental, and vision benefits, plus life benefits.
• Flexible time off and emotional and mental health support programs.
• Allowances for nutrition, fitness, and productivity.
• 401(k) matching with no vesting period, equity, ESPP, and RSUs for employees.