Sales & Customer Service Advisor - 30 Hours 8am - 2pm

Location: Warwick, United Kingdom; hybrid working with 50% of hours at Brooks House and 50% remotely. The first four weeks of training are delivered at the Warwick office.

Salary: £21,147.24 per year, plus commission on sales and additional pay for Saturday work.

Company

Baxi develops residential and commercial heating and hot water solutions as part of hirify.global, with a focus on sustainable and lower-carbon energy products.

What you will do

• Handle inbound and outbound calls and respond to customer enquiries by phone and email.
• Use questioning, listening and problem-solving skills to identify needs and provide appropriate solutions.
• Assess service and warranty enquiries, arrange appointments and coordinate field support.
• Liaise with engineers and internal teams to resolve issues and ensure actions are completed accurately and on time.
• Promote appropriate Baxi Service Plans and chargeable services while maintaining a customer-first approach.
• Maintain accurate customer and service records and work toward customer service and sales KPIs.

Requirements

• Excellent communication skills and a confident, professional telephone manner.
• Strong listening, questioning, problem-solving and negotiation skills.
• Customer-focused, empathetic and calm when handling challenging situations.
• Good attention to detail and ability to use IT systems accurately.
• Positive, team-focused approach with initiative and ownership of customer queries.
• Availability to work Monday to Friday from 8am to 2pm and one in three Saturdays on a rota.

Nice to have

• Previous experience in customer service, sales, contact centre or another customer-facing role.
• Commercial awareness and confidence identifying sales and cross-selling opportunities.

Culture & Benefits

• Four-week comprehensive training programme and ongoing development opportunities.
• 25 days of annual leave pro rata for part-time employees, with the option to purchase additional days.
• Contributory pension scheme, Health Plan and Unum support.
• Access to an Employee Benefits Hub.
• Supportive team environment with opportunities for progression within Baxi and hirify.global.
• Employment offers may depend on successfully completing relevant background checks.

Hiring process

• Full training is provided after joining.
• Offers are subject to the relevant level of background checks.