Customer Service Advisor

TL;DR

Customer Service Advisor (Insurance): Providing professional support for motor insurance claims with an accent on inbound call handling and accurate data capture. Focus on delivering a reassuring customer experience, managing claim negotiations, and maintaining compliance with industry standards.

Location: Must be based in the United Kingdom

Company

hirify.global is a leading Business Process Management company providing transformational solutions across 10 industries for over 400 global clients.

What you will do

• Handle inbound motor insurance claims calls with empathy and professionalism.
• Capture detailed information regarding incidents, vehicles, and involved parties.
• Negotiate claim settlements within agreed service level agreements.
• Maintain accurate claim files and handle administrative tasks including email correspondence.
• Identify and escalate potential fraudulent activity according to internal procedures.
• Manage customer expectations by providing clear updates on claim status.

Requirements

• Must be based in the United Kingdom
• Ability to commit to working either a Saturday or Sunday plus bank holidays.
• Flexibility to complete a full-time training period of up to 35 hours per week.
• Strong communication skills with a calm and reassuring telephone manner.
• High school diploma or equivalent.

Culture & Benefits

• Flexible part-time shift patterns available including evenings, weekends, and nights.
• Opportunity to work in a leading global business process management environment.
• Structured training and development programs.
• Professional support for career growth within the insurance and BPM sectors.