Customer Service Advisor - Evenings FTC

Location: Preston, United Kingdom; onsite. Fixed-term full-time contract for 3 months, starting 12 October 2026. Monday–Sunday rolling rota, 37.5 hours between 15:00 and 23:00.

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients with claims, risk, customer experience, and digital transformation solutions.

What you will do

• Respond to inbound calls from home emergency insurance customers.
• Support customers throughout the claims journey, from initial notification to resolution.
• Validate policyholders, diagnose issues, and deploy appropriate trade contractors.
• Keep customers informed and handle calls professionally and tactfully.
• Take excess policy payments, arrange boiler services, and negotiate with contractors.
• Work to targets and KPIs in a call centre environment and develop skills across multiple insurance product lines.

Requirements

• Excellent telephone manner and strong customer service skills.
• Ability to think on your feet and manage sensitive customer interactions with empathy, tact, assertiveness, and diplomacy.
• Strong attention to detail and excellent administrative skills.
• PC literacy and a self-motivated, engaged approach.
• Previous contact centre experience is beneficial but not essential.
• FNOL experience with an insurer or claims handler is advantageous; full training and support are provided.

Culture & Benefits

• 25 days of holiday, increasing to 26 days after 5 years and 27 days after 10 years.
• Pension with 5% employee and 5% employer contributions.
• Life assurance at four times salary and enhanced maternity, paternity, and adoption pay.
• Professional qualification funding, leadership training, and learning opportunities.
• Employee assistance programme with a confidential 24/7 helpline and wellbeing support.
• Retail discounts, cycle-to-work scheme, flexible benefits, volunteering opportunities, and employee resource groups.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.