Sales & Customer Service Advisor (Heating Solutions)

Location: Warwick, United Kingdom. Hybrid working with 50% of hours at Brooks House and 50% remote, subject to business requirements and successful completion of training. The four-week training programme is delivered at the Warwick office.

Salary: £14,098.16, plus commission on sales. Saturday working attracts additional pay.

Company

hirify.global provides residential and commercial heating and hot water solutions while supporting the transition to zero-carbon energy.

What you will do

• Handle inbound and outbound customer calls and respond to enquiries by phone and email.
• Use questioning, listening and problem-solving skills to understand customer needs and arrange suitable support.
• Assess service and warranty enquiries, schedule appointments and coordinate field-service resources.
• Liaise with engineers and internal teams to gather information, resolve issues and track agreed actions.
• Identify suitable opportunities to promote hirify.global Service Plans and chargeable services.
• Maintain accurate customer and service records while supporting customer service and sales KPIs.

Requirements

• Excellent communication skills and a confident, professional telephone manner.
• Strong listening, questioning, problem-solving and negotiation skills.
• Customer-focused and empathetic approach, with the ability to remain calm during challenging conversations.
• Good attention to detail and the ability to accurately record information and use IT systems.
• Positive, team-focused attitude, initiative and ownership of customer queries.
• Availability to work Monday to Friday from 2pm to 6pm, plus one in three Saturdays on a rota.

Nice to have

• Previous experience in customer service, sales, contact centre or another customer-facing environment.
• Commercial awareness and confidence identifying sales and cross-selling opportunities.

Culture & Benefits

• Fixed-term contract for five months.
• 25 days of annual leave pro rata for part-time employees, with the option to purchase additional days.
• Contributory pension scheme, Health Plan and Unum support.
• Employee Benefits Hub and industry-leading training and development opportunities.
• Supportive team environment with opportunities to share best practice and progress within hirify.global and BDR Thermea Group.
• Employment offers may be subject to relevant background checks.