Customer Service Advisor

Location: Preston, United Kingdom; onsite

Company

hirify.global is a specialist professional services and technology firm serving insurance, financial services, public sector, and other highly regulated businesses.

What you will do

• Respond to inbound calls from home emergency insurance customers.
• Support customers throughout the claims journey, from initial notification to resolution.
• Validate policyholders, diagnose issues, and deploy appropriate trade contractors.
• Keep customers informed and manage calls professionally in a target- and KPI-driven call centre environment.
• Take excess policy payments, arrange boiler services, and negotiate with contractors.
• Develop broader expertise across multiple insurance product lines.

Requirements

• Strong customer service skills and an excellent telephone manner.
• Ability to think on your feet and handle customers with empathy, tact, assertiveness, and diplomacy.
• Strong attention to detail and excellent administrative skills.
• PC literacy and a self-motivated, engaged approach.
• Ability to work 40 hours between 08:00 and 17:00 on a Monday-to-Sunday rolling rota.
• Ability to work onsite in Preston, United Kingdom.

Nice to have

• First Notification of Loss (FNOL) experience with an insurer or claims handler.
• Previous contact centre experience.

Culture & Benefits

• Three-month fixed-term contract with full training and support.
• Career development through leadership training, professional qualification funding, and learning opportunities.
• 5% employee and 5% employer pension contributions, life assurance, and financial wellbeing support.
• 25 days of holiday, increasing with service, plus enhanced family leave policies.
• Wellbeing centre, employee assistance programme, retailer discounts, and flexible benefits.
• Employee resource groups, volunteering opportunities, and charity support programmes.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer and hiring.