Field Service Technician – Windsor

Location: Remote in Canada, with travel across Windsor and surrounding areas; occasional in-office training may be required in Niagara-on-the-Lake and Mississauga.

Salary: $19.80–$25.40 CAD per hour, plus an eligible bi-weekly car allowance of $254.

Company

hirify.global Canada provides consumer lifestyle technologies and solutions across smart mobility, sustainable energy, immersive experiences, and integrated supply chains.

What you will do

• Travel to customer sites to diagnose, troubleshoot, test, and resolve equipment and software issues.
• Provide onsite service and preventive maintenance for point-of-sale products, security systems, and wireless systems.
• Test equipment modifications, software updates, and system changes remotely and onsite.
• Document work orders, checklists, service progress, equipment status, and issue resolutions.
• Report equipment performance, quality concerns, and programming issues to management and support teams.
• Train customers on equipment operation, maintenance, and safe use while improving training materials and delivery.

Requirements

• College diploma or degree in a technical field.
• 1–2 years of related technical service, field service, or customer support experience.
• Ability to troubleshoot, test, identify root causes, and implement effective technical solutions.
• Strong communication and customer service skills, including explaining technical concepts to technical and non-technical audiences.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Must be legally eligible to work in Canada at the time of application; visa and work-permit sponsorship is not offered.

Nice to have

• A+ and Network+ certifications.
• Salesforce experience.

Culture & Benefits

• 12-month contract role with remote work and required travel across the assigned territory.
• Occasional office attendance for training at Niagara-on-the-Lake and Mississauga locations.
• Bi-weekly car allowance of $254, subject to eligibility.
• Inclusive workplace focused on diversity, equity, inclusion, accessibility, and employee development.

Hiring process

• Submit a PDF copy of the current resume.
• Selected candidates will be contacted for an interview.