Client Success Manager - US Federal, Aerospace & Defense (Aerospace)

Location: Hybrid, based in Dallas, TX, Washington, DC, Connecticut, or North Carolina. Applicants must be U.S. Persons due to ITAR requirements.

Company

hirify.global provides consulting, engineering, technology, and managed services for enterprise and government clients.

What you will do

• Own all project and run delivery activities for Consulting and Engineering Services accounts, including renewals, client satisfaction, profitability, resourcing, billable roles, and service-level agreements.
• Lead a team of 3–4 Client Success Managers supporting other aerospace and defense accounts.
• Drive account growth through pipeline development, solutioning, change control, forecasting, renewals, and up/cross-sells.
• Coordinate delivery, sales, marketing, product, and client-facing teams while managing escalations, risks, and account priorities.
• Oversee financial governance, cash collection, accounts receivable issue resolution, commercial compliance, and contractual obligations.
• Implement account governance and KPI tracking to improve operational excellence, client retention, and continuous improvement.

Requirements

• Proven client relationship management experience in the Aerospace and Defense industry; U.S. Federal Government experience is a plus.
• Strong delivery excellence and full-lifecycle project leadership experience, with a record of on-time, high-quality execution within budget.
• Experience demonstrating client value, ROI, business impact, account renewals, and account expansion.
• Exceptional cross-functional orchestration, risk management, escalation leadership, and internal change management skills.
• Resilient, customer-first approach with the ability to adapt under pressure and prioritize client needs.
• Must be a U.S. Person to comply with ITAR and controlled goods program requirements.

Culture & Benefits

• In-person collaboration is prioritized while maintaining flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.
• Full-time employment with participation in E-Verify.