Manager, Starshield Account Management (Aerospace)

Location: Washington, DC, United States

Salary: $140,000–$205,000 per year, plus potential incentives, bonuses, and a 10% differential for eligible active clearances.

Company

SpaceX develops technologies for space exploration and operates Starshield, a national defense vertical providing communications and situational awareness solutions.

What you will do

• Build and lead the Starshield Account Management function, including hiring, coaching, and scaling the team.
• Manage customer contracts from final review through delivery, activation, onboarding, and long-term retention.
• Own a portfolio of key defense customer accounts and drive product adoption, account growth, and forecasted revenue.
• Develop scalable account-management tools, capabilities, metrics, and visualizations with application software and finance teams.
• Lead cross-functional customer projects, communicating readiness, requirements, schedules, risks, and customer feedback.
• Travel to SpaceX offices and customer locations and support critical milestones or operations shifts outside standard hours when needed.

Requirements

• Bachelor’s degree.
• 6+ years of experience working with commercial customers or vendors to support a technical product or service.
• 2+ years of experience leading people.
• Exceptional written and verbal customer communication, negotiation, conflict-resolution, and stakeholder-management skills.
• Must meet U.S. ITAR eligibility requirements: U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible to obtain the required U.S. Department of State authorizations.

Nice to have

• 8+ years of experience working with commercial customers or strategic vendors.
• Experience developing, coaching, and scaling high-performing teams in a fast-paced startup environment.
• Experience leading significant projects and business initiatives with competing priorities.
• Familiarity with Starshield products, services, and customer support systems and processes.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), disability and life insurance, paid parental leave, paid vacation, paid sick leave, and paid holidays.
• Potential long-term incentives, stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan access.
• Fast-paced, autonomous, and demanding work environment focused on mission success.