Client Success Manager (Telecommunications)

Location: Hybrid, based in Dallas, Texas, United States

Company

hirify.global provides consulting and engineering services and technology solutions for enterprise clients.

What you will do

• Own all consulting and engineering services delivery across client accounts, including projects, ongoing services, renewals, service-level agreements, resourcing, profitability, and client satisfaction.
• Coordinate delivery, sales, marketing, product, project management, and peer client success teams to maintain clear ownership and consistent client engagement.
• Drive account growth through pipeline development, solutioning, change control, forecasting, renewals, and up-sell or cross-sell opportunities.
• Lead operational and financial governance, including KPI tracking, cash collection, contract margin management, risk resolution, compliance, and continuous improvement.
• Act as the client advocate and escalation point while aligning delivery teams with client priorities and expected outcomes.
• Support talent planning and development through coaching, mentoring, recognition, and succession planning.

Requirements

• Proven client relationship management experience in the telecommunications industry.
• Strong delivery excellence and full-lifecycle project leadership experience with a record of on-time, high-quality, within-budget execution.
• Ability to demonstrate client value realization, ROI, business impact, market awareness, and competitive understanding.
• Experience growing accounts through successful renewals, up-sells, and cross-sells.
• Strong cross-functional orchestration, risk management, escalation leadership, and internal change management skills.
• Customer-first mindset, resilience under pressure, and awareness of emerging AI and technology adoption trends.

Culture & Benefits

• In-person collaboration is prioritized within a flexible hybrid work model.
• Work practices support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.
• Equal opportunity employment and disability accommodation support are available.