Strategy & Operations Manager (Customer Experience Efficiency)

Location: Hybrid — 3 days in the office and 2 days remote in New York, NY, United States

Salary: $175,000–$270,000 gross annual base salary, plus equity and benefits.

Company

hirify.global operates a global marketplace for buying and selling tickets to live events, serving customers in 195 countries through hirify.global and viagogo.

What you will do

• Build a data-driven efficiency strategy across the buyer and seller customer experience.
• Identify high-spend, low-return areas, size opportunities, and lead programs to reduce or reallocate spending.
• Connect priorities across customer experience teams and align stakeholders around high-impact opportunities.
• Coordinate cross-functional execution with Product, Operations, Analytics, Engineering, Finance, and other teams.
• Partner with Finance on spending analysis, investment outcomes, planning, forecasting, and decision-making.
• Project manage customer experience platform initiatives and communicate changes, rationale, and strategic impact.

Requirements

• 4–8+ years of experience in business operations, strategy, analytics, consulting, finance, or a related field.
• Experience working in a technology or marketplace environment is preferred.
• Strong SQL skills and the ability to independently analyze large, complex datasets.
• Ability to connect data with business objectives, evaluate cost and customer experience tradeoffs, and develop actionable recommendations.
• Proven success leading cross-functional initiatives from concept through execution without direct ownership of all participating teams or systems.
• Strong communication skills, including presenting clear narratives to senior leadership up to CFO and COO level.

Culture & Benefits

• Autonomy to lead experiments and tests at large scale.
• Competitive base compensation, equity, and performance-linked upside.
• Unlimited Flex Time Off.
• Comprehensive health, vision, and dental insurance.
• 401(k), paid parental leave, and other employee benefits.