Associate Manager, Merchant Strategy & Operations

Location: New York, NY; San Francisco, CA; Seattle, WA; Chicago, IL; Austin, TX; Denver, CO; or Atlanta, GA

Salary: $105,400–$155,000 USD annual base salary, plus potential equity grants.

Company

hirify.global operates a platform connecting consumers with restaurants and supporting merchants with products and services to grow their businesses.

What you will do

• Develop the strategy and execution model for supporting merchants after they go live on the platform.
• Transform merchant support into a tech-first, scalable, and seamless experience.
• Design fast solutions that reduce operational friction and improve merchant satisfaction, retention, and loyalty.
• Use experimentation, analysis, and business judgment to launch and execute new merchant initiatives.
• Collaborate with product, operations, marketing, sales, finance, and analytics teams to deliver key initiatives.

Requirements

• Bachelor’s degree and 4–6 years of experience in consulting, strategy, operations, technology, or a related field.
• Experience working on analytical projects and extracting insights from detailed data.
• Strong written and verbal communication skills.
• Experience leading projects across teams in a cross-functional environment.
• Ability to operate in a fast-paced, ambiguous environment and apply first-principles problem solving.
• Comfort using AI tools to improve productivity, decision-making, and problem-solving.

Nice to have

• Proficiency in SQL.

Culture & Benefits

• Flexible paid time off and 80 hours of paid sick time per year for salaried roles.
• 401(k) plan with employer matching and paid parental leave of up to 16 weeks.
• Medical, dental, vision, disability, and basic life insurance.
• Wellness, commuter, mental health, and family-forming benefits.
• Paid holidays and benefits localized according to the employee’s work location.