Technical Account Manager, Logistics

Location: Brooklyn, NY, USA; candidates must be within commuting distance of the current Brooklyn office and planned Midtown Manhattan office. The office is planned to relocate to Midtown Manhattan in summer 2027.

Annual base salary: $125,000–$150,000 USD, with equity grants included in most full-time offers and either a discretionary bonus or variable compensation plan depending on the role.

Company

hirify.global provides an AI-powered product network that helps governments and businesses build a more resilient and secure global economy while keeping trade flowing.

What you will do

• Manage strategic accounts across major logistics service providers and drive measurable adoption, stakeholder alignment, and growth.
• Lead onboarding and enablement for new users, helping customers realize the full value of hirify.global’s platform.
• Conduct customer calls and Quarterly Business Reviews using data-driven insights and communicate actionable feedback internally.
• Analyze customer needs and performance to optimize outcomes and improve the product experience.
• Partner with product and implementation engineering teams to support contract delivery and product improvements.
• Work with Account Executives to identify and execute upselling and cross-selling opportunities.

Requirements

• 5+ years of account management experience with logistics customers, including 3PL, cargo, or freight organizations.
• Experience driving strategic initiatives from concept through execution in fast-moving environments.
• Demonstrated success expanding customer accounts year over year.
• Strong stakeholder management, communication, follow-through, and cross-functional collaboration skills.
• Ability and willingness to learn data fusion and machine learning fundamentals and explain product value to technical and commercial audiences.
• Ability to commute to the Brooklyn office and planned Midtown Manhattan office.

Culture & Benefits

• Flexible Time Off designed to support work-life balance.
• Paid parental leave of 14 weeks for non-birthing, adoptive, and foster parents and up to 26 weeks for birthing parents.
• Medical, vision, and dental benefits, including an employer-paid high-deductible health plan and HSA contribution, plus an FSA option.
• Life, disability, AD&D, commuter, dependent care, and pet insurance benefits.
• 401(k) savings program, premium Calm subscription, and confidential Employee Assistance Program.
• Values-led culture centered on trust, resilience, stewardship, courage, accountability, and inclusion.