Senior Customer Success Manager, General Manufacturing (AI)

Location: US - Remote; travel up to 20% of the time.

Salary: $100,000–$160,000 per year, plus eligibility for on-target earnings.

Company

hirify.global builds AI-native software that modernizes manufacturing operations and helps frontline workers use advanced digital tools.

What you will do

• Own strategic relationships and long-term success plans for a portfolio of large manufacturing customers.
• Build executive-level relationships with VP and C-suite stakeholders.
• Drive customer adoption and measurable value realization by aligning the platform with operational goals.
• Expand deployments from initial sites across wider plant networks and identify account expansion opportunities with Sales.
• Monitor account health and lead business reviews, renewal, retention, and risk-management strategies.
• Partner with Product, Support, Technical Account Managers, and other cross-functional teams to resolve issues and support integrations; mentor other CSMs.

Requirements

• 6+ years of experience in customer success, account management, or client-facing consulting, including ownership of enterprise account portfolios.
• Experience with manufacturing, industrial, or operations customers and implementing shop-floor or operational change.
• Track record of driving renewals, expansion, and net revenue retention.
• Experience leading executive presentations and strategic conversations with VP+ stakeholders in enterprise and multicultural environments.
• Ability to coordinate cross-functional teams and use data to communicate customer value and account health.
• Bachelor’s degree or equivalent practical experience; ability to travel up to 20%.

Nice to have

• Familiarity with MES, ERP, or shop-floor systems.
• Master’s degree or MBA.
• Experience using AI to improve productivity.

Culture & Benefits

• AI-forward, human-centered environment with high ownership and direct impact on product and culture.
• Company equity and a competitive benefits package including health, dental, vision, disability, life insurance, FSA, commuter benefits, parental leave, and 401(k).
• Flexible work schedule and unlimited vacation policy.
• Virtual company events, happy hours, fitness subsidies, and an inclusive dog-friendly office.