Account Manager (B2B SaaS)

Location: Remote (United States)

Salary: $70,000–$85,000 base salary per year plus bonus

Company

hirify.global provides shipment visibility solutions that help customers reduce delays, rejected loads, theft, damage, and spoilage across road, rail, ocean, and air transportation.

What you will do

• Onboard new customers and evaluate their business needs.
• Manage customer accounts, product and service orders, and contract renewals.
• Optimize product adoption and help customers track value from hirify.global’s solutions.
• Build trusted customer relationships and promote loyalty and retention.
• Act as a customer advocate by re-engaging inachirify.global accounts.
• Collaborate with internal teams to support customer outcomes and revenue retention.

Requirements

• 3+ years of experience in account management or customer success, preferably in B2B SaaS.
• Experience optimizing products and services based on customer needs.
• Proven success delivering results, including revenue targets and customer revenue retention.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Data-driven, solutions-oriented, customer-service-focused approach.
• A bachelor’s degree in a related field is preferred.

Nice to have

• Experience working in shipping logistics.

Culture & Benefits

• Autonomy and resources to build and improve customer programs.
• Collaboration with a global team.
• Office-based or hybrid work options are also available.
• Performance-based compensation and competihirify.global equity.
• Values centered on transparency, simplicity, teamwork, and continuous improvement.