Customer Success Manager (GovCon)

Location: Remote (DC, Virginia, Maryland area preferred); Must be a U.S. citizen and able to pass a Federal Background Check

Compensation: $80,000 – $120,000 + Equity

Company

hirify.global is a fast-growing, venture-backed SaaS company transforming the government contracting industry with AI-powered solutions.

What you will do

• Own the customer relationship for 40-50 mid-market GovCon accounts, ensuring platform value and adoption.
• Build and execute value realization plans tied to specific customer pursuit and win goals.
• Deliver quarterly business reviews that connect platform usage to organizational outcomes.
• Monitor account health, surface risks early, and collaborate with Account Managers on save plans.
• Translate customer pain points into prioritized product feedback for the Engineering and Product teams.

Requirements

• U.S. citizenship required with the ability to pass a Federal Background Check and Identity Verification.
• 5+ years of experience in GovCon business development (e.g., Proposal Manager, Capture Manager, or Solutions Architect).
• 2+ years in a customer-facing role responsible for client outcomes.
• Strong analytical skills with the ability to interpret usage data and identify account health trends.
• Excellent written communication skills for high-impact client correspondence.
• Bachelor's degree in Business, Communications, or a related field.

Nice to have

• Experience with mid-market or enterprise B2B SaaS accounts.
• Working knowledge of generative AI and LLMs in a proposal environment.
• Familiarity with GovWin, HigherGov, or SAM.gov.
• Experience in a company scaling its Customer Success function.

Culture & Benefits

• Competitive salary with performance-based incentives and stock options.
• Comprehensive health plan coverage.
• Flexible work arrangements with full remote capabilities.
• Extensive professional development and career advancement opportunities.
• Collaborative "One Team, One Fight" culture focused on innovation and accountability.