Customer Success Manager (GovCon AI)

Location: Remote within the United States; U.S. citizenship required

Salary: $80,000–$120,000 annually, plus equity and performance-based incentives.

Company

hirify.global is a venture-backed SaaS company developing Awarded AI to help government contracting businesses improve sales, proposal workflows, efficiency, and revenue.

What you will do

• Own customer relationships and value realization for approximately 40–50 primarily mid-market GovCon accounts.
• Build account plans, deliver quarterly business reviews, and connect platform adoption with customers’ bid and organizational outcomes.
• Drive adoption across the platform by training new users, teams, and customer champions.
• Monitor account health, identify risks and expansion signals, and contribute to save plans.
• Partner with Account Managers on renewals and expansion readiness, and translate customer feedback into product input.
• Collaborate with Product, Engineering, Sales, and Customer Success teams while contributing to playbooks and documentation.

Requirements

• U.S. citizenship and the ability to pass a Federal Background Check and Identity Verification are required.
• 5+ years of government contracting business development experience as a Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or in a similar role.
• 2+ years in a customer-facing role involving customer success, implementation, training, consulting, or account support.
• Ability to hold substantive conversations with directors and vice presidents about adoption and account performance.
• Strong analytical and written communication skills.
• Bachelor’s degree in Business, Communications, or a related field.

Nice to have

• Experience with mid-market or enterprise B2B SaaS accounts.
• Working knowledge of generative AI and LLMs in proposal environments.
• Experience partnering with a Sales or Account Management counterpart on a shared book of business.
• Familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tools.
• Experience in a company scaling its Customer Success function.

Culture & Benefits

• Full remote work and flexible work arrangements.
• Competitive salary with performance-based incentives and stock options.
• Comprehensive health plan.
• Professional development opportunities and career advancement support.
• Fast-growing, venture-backed environment with a collaborative “One Team, One Fight” culture.

Hiring process

• Employment includes a required background check covering items such as credit history, criminal records, and employment verification.
• Identity verification and compliance with the Fair Credit Reporting Act are required.