Account Manager, Client Engagement & Adoption (SaaS)

Location: Remote-first within the United States, preferably in the Eastern or Central Time Zone; supports Northeast U.S. territories. Occasional travel of up to 25% is required for client meetings, engagement, and events.

Salary: $80,000–$95,000 USD base salary with an 80/20 variable structure; on-target earnings of $110,000–$115,000 USD with uncapped commission.

Company

hirify.global provides technology, data, and tools for commercial real estate investors, asset managers, and operators.

What you will do

• Manage a portfolio of approximately 150 existing commercial real estate client accounts as the primary point of contact.
• Drive client onboarding support, product education, usage monitoring, adoption, and value realization.
• Build relationships with asset managers, operators, analysts, and senior stakeholders through regular engagement and business reviews.
• Support retention and expansion by identifying upsell and cross-sell opportunities with Sales Executives while owning gross retention outcomes.
• Coordinate with Product, Support, Advisory, and Sales teams to resolve issues and maintain a seamless client experience.
• Use CRM and customer success tools to monitor account health, engagement, risks, and opportunities.

Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales in a SaaS or B2B environment.
• Experience managing client relationships and balancing retention, expansion, and revenue accountability.
• Strong communication, relationship-building, adaptability, accountability, and execution skills.
• Comfort working in a fast-paced, performance-driven, collaborative environment.
• CRM experience, including Salesforce, is beneficial.
• Exposure to commercial real estate, financial services, or SaaS is beneficial but not required; strong sales or SDR experience is valued.

Nice to have

• Commercial real estate, financial services, or SaaS experience.
• Experience working with Salesforce or other CRM and customer success platforms.

Culture & Benefits

• High-trust, high-performance culture focused on collective success and professional growth.
• Competitive compensation, incentive and bonus plans, and a total rewards package supporting mental, physical, and financial well-being.
• Access to the Altus Intelligence Academy with more than 150,000 hours of learning content.
• Activity-Based Work model supporting flexible use of office and remote work according to business needs.
• Inclusive work environment with accessibility accommodations and equal employment opportunities.

Hiring process

• Virtual interview with a Talent Advisor covering client-facing, SaaS or sales experience and motivation.
• Virtual interview with the hiring leader focused on client management, retention, expansion, and performance.
• Final interview, if required, focused on collaboration, adaptability, and team-based account management.