Customer Success Manager (Enterprise)

Location: US Remote; less than 15% nationwide travel required.

Salary: $92,600–$139,000 for Zone 1 locations and $86,600–$129,800 for other US locations, plus variable commission, equity, and benefits.

Company

hirify.global provides software that helps trade service companies manage and grow their businesses.

What you will do

• Manage a portfolio of approximately 35 enterprise customer accounts with complex, high-touch needs.
• Assess product usage, gather customer intelligence, and coach customers on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Solve complex customer problems and identify ways to increase product value.
• Analyze user engagement data, report on KPIs, and identify actionable insights.
• Segment customers and support upselling, cross-selling, and team development.

Requirements

• 4+ years of combined account management and/or project management experience in a customer-facing role.
• Experience managing multiple projects with strong attention to detail.
• Ability to analyze data sets and lead, motivate, and collaborate in a fast-paced environment.
• Strong communication, organizational, adaptability, and problem-solving skills.
• Ability to work remotely from the United States and travel nationwide less than 15%.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding and leadership training.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, and breast milk shipping support.
• Pet insurance, legal advisory services, financial planning tools, recognition programs, equity, and variable commission.