Enterprise Customer Success Manager (SaaS)

Location: Los Angeles, USA. Work arrangement: on-site.

Salary: $150,000–$185,000 per year in base and variable compensation. Additional rewards may include performance bonuses, long-term incentives, PTO, and other benefits.

Company

hirify.global provides a SaaS platform focused on customer success, product adoption, and revenue growth.

What you will do

• Own commercial outcomes across a portfolio of strategic enterprise customers, including retention and net revenue retention.
• Deliver measurable customer outcomes tied to revenue expansion and operational efficiency.
• Analyze usage patterns, engagement signals, and customer health data to identify expansion opportunities and mitigate churn.
• Drive product adoption across complex, multi-stakeholder enterprise accounts.
• Provide enterprise customer insight to product roadmap and go-to-market strategy.
• Mentor junior customer success managers and raise the standard of customer management.

Requirements

• At least 5 years of experience in high-performance environments such as management consulting, enterprise sales, or a fast-growth startup.
• Proven experience managing enterprise customer portfolios with increasing responsibility.
• Strong commercial and business acumen, including the ability to engage senior enterprise stakeholders on revenue and business outcomes.
• Ability to connect product adoption with measurable customer impact and manage strategic accounts autonomously.
• Curiosity about AI and the SaaS landscape, with a strong analytical and execution-oriented mindset.

Culture & Benefits

• Performance-oriented environment emphasizing drive, ambition, accountability, and fast execution.
• Opportunities to grow into broader commercial leadership responsibilities.
• Performance bonuses and long-term incentives.
• Generous paid time off policy and additional employee benefits.