Banking & Financial Services Client Success Management Leader

Location: Hybrid – Based in New York, NY, United States

Compensation: $139,200–$289,000 per year

Company

hirify.global provides consulting, engineering, technology, and managed services for enterprise clients.

What you will do

• Own and grow a portfolio of strategic banking and financial services accounts.
• Drive customer satisfaction, retention, renewals, expansion, revenue growth, and profitability.
• Build executive relationships, lead account planning and business reviews, and manage customer success governance.
• Generate expansion pipelines and collaborate with Sales, Consulting, Industry, Solution Architecture, and Delivery leaders.
• Lead forecasting, financial planning, margin management, pipeline reviews, and portfolio P&L performance.
• Monitor customer health, delivery performance, operational risks, and team development as a player-coach.

Requirements

• 10+ years of experience leading and growing enterprise accounts in technology services, consulting, engineering, or managed services.
• 5+ years of experience leading customer-facing teams.
• Demonstrated success in revenue growth, profitability, customer retention, and account expansion.
• Experience managing portfolios with financial performance and P&L accountability.
• Strong knowledge of forecasting, account profitability, revenue management, and operational governance.
• Experience supporting banking and financial services clients.

Nice to have

• Working knowledge of digital engineering, software engineering, enterprise platforms, application modernization, cloud transformation, data, analytics, AI, automation, and industry solutions.

Culture & Benefits

• In-person collaboration with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and retirement savings plan.
• Paid holidays and paid time off.
• Inclusive work environment.