Operational Insights Specialist (AI)

Location: US-Remote; remote work

Salary: New York City $100K–$131K; Remote, Standard $86K–$113K; Remote, Premium $90K–$118K, plus equity

Company

hirify.global provides on-demand pay and financial wellness tools that give employees real-time access to earned wages and help employers modernize payroll.

What you will do

• Execute and monitor AI prompt pipelines analyzing contact center logs, transcripts, and customer sentiment.
• Transform unstructured customer interaction data into metrics covering bottlenecks, agent performance, and operational trends.
• Maintain recurring dashboards, executive summaries, and performance scorecards using SQL and BI platforms.
• Identify manual reporting tasks and support their automation with standard AI tools.
• Validate AI-generated outputs, refine prompts, and reduce model hallucinations.
• Coordinate with IT and Data Engineering on data pipeline maintenance, secure AI integration, workflow documentation, and operational reporting.

Requirements

• 2–3 years of experience in data analytics, business intelligence, or operational analysis, with exposure to AI platforms or LLM workflows.
• Practical experience with Anthropic Claude, Google Gemini, OpenAI, and low-code or API automation tools.
• Strong knowledge of contact center and customer experience metrics, including AHT, CSAT, FCR, QA scores, and speech analytics.
• Proficiency in SQL and data visualization tools such as Tableau or Snowflake.
• Familiarity with Python or R for data manipulation and the ability to turn complex datasets into actionable recommendations.
• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business Intelligence, or a related quantitative field.

Culture & Benefits

• Exceptional health, vision, and dental care.
• Equity ownership opportunity and 401(k) with company match.
• Life and AD&D insurance, short- and long-term disability coverage, and an Employee Assistance Program.
• Unlimited PTO, employee resource groups, and company outings and events.
• Inclusive, collaborative culture with peer advocacy and transparent career development.