Treasury Management Service Specialist I

Location: Easton Operations, Columbus, Ohio; office-based. Applicants must be currently authorized to work full time in the United States. Visa sponsorship is not available.

Company

hirify.global is a banking organization providing Business Banking and Commercial Banking services.

What you will do

• Execute standard treasury onboarding, implementation, product maintenance, quality reviews, testing, and go-live readiness activities.
• Coordinate ACH, Positive Pay, BAI reporting, standing transfer orders, transmission, and related treasury service implementations.
• Provide first-level support, troubleshoot payment exceptions and file errors, and resolve entitlement and Positive Pay decisioning issues.
• Train clients on treasury platforms, payment workflows, and fraud-prevention tools.
• Maintain accurate documentation and audit-ready case records while escalating complex or higher-risk issues.
• Collaborate with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to improve client service.

Requirements

• Bachelor’s degree.
• At least 1 year of experience in banking operations, treasury support, or a related client service role.
• Knowledge of bank policies, applicable banking regulations, KYC/AML requirements, and documentation standards.
• Strong attention to detail, communication, confidentiality, and customer-service skills.
• Current U.S. full-time work authorization is required; immigration sponsorship is not available.

Nice to have

• Experience supporting Business Banking or Commercial Banking clients.
• Familiarity with NACHA file formats and fraud-prevention tools.
• Experience with ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking platforms.
• Experience contributing to process improvement initiatives.

Culture & Benefits

• Office-based workplace with specific work arrangements determined by the hiring team.
• Collaboration across banking, operations, risk, sales, and product functions.
• Work performed under established procedures, service-level agreements, and banking controls.