Supervisor, Treasury Service Client Support Associate (Treasury Services)

Location: Halcyon Point III, Montgomery, Alabama, United States

Company

hirify.global is a banking organization providing treasury services and cash management operations.

What you will do

• Supervise Treasury Services Operations Team Leads and guide daily operations, escalations, and staff management.
• Manage staffing models, scheduling, capacity planning, and operational coverage.
• Ensure consistent policies, procedures, controls, service levels, and operational risk oversight across teams.
• Oversee high-risk and high-impact operational or client issues, including root-cause analysis and corrective actions.
• Lead performance management, coaching, evaluations, training strategies, onboarding, and staff development.
• Partner with Product, Sales, IT, Risk, and Compliance on system changes, product launches, regulatory initiatives, metrics, and audit readiness.

Requirements

• Bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience may be considered.
• 6+ years of experience in Treasury Services, cash management, or banking operations.
• 2–3 years of people leadership experience, including supervision of Team Leads or senior staff.
• Strong knowledge of Treasury Services products, systems, operational workflows, risk controls, and internal controls.
• Working knowledge of regulatory requirements, operational risk, and BSA/AML.
• Strong communication, decision-making, change management, performance management, and cross-functional collaboration skills.

Culture & Benefits

• Full-time employment.
• Ability to travel when required to perform essential job functions.
• Role includes work under stress, deadline management, equipment operation, document interpretation, and occasional lifting or carrying of approximately 10 pounds, subject to accommodation requirements.