Customer Success Manager (B2B SaaS)

Location: Hybrid in Denver, with an expectation to work from the office 3 days per week.

Salary: $110,000–$125,000 USD annual on-target earnings.

Company

hirify.global provides an agentic professional services automation platform connecting project management, resourcing, financials, and margin visibility.

What you will do

• Own a named portfolio of mid-market professional-services customers across onboarding, adoption, retention, renewal, and expansion.
• Lead executive business reviews that demonstrate ROI, utilization, and profitability outcomes.
• Run onboarding with Professional Services, including data migration and technical setup.
• Lead commercial renewals, negotiate terms, demonstrate value, and manage churn risks and save plans.
• Map agency workflows to resource management, budgeting, and time-tracking capabilities.
• Document customer feedback and improve playbooks, health-scoring models, and retention strategies with Product, Engineering, Sales, and Support.

Requirements

• 3–5 years of experience as a dedicated Customer Success Manager or Account Manager managing a B2B SaaS portfolio.
• Experience with mid-market or enterprise accounts is preferred.
• Understanding of billable hours, project margins, utilization rates, and professional-services operations.
• Strong consultative communication skills, including trust-building, stakeholder management, and value-driven presentations.
• Comfort working with customer health metrics, CRM tools such as HubSpot or Salesforce, and customer success platforms.
• Comfort using AI in daily account-management workflows and applying independent judgment to AI-generated output.

Nice to have

• Agency or professional-services industry knowledge.
• Experience building tools, agents, or workflows with AI.

Culture & Benefits

• Employee share options through an ESOP.
• Up to 30 days of vacation from day one.
• Pension benefits, health plans, and wellbeing programs, subject to regional specifics.
• Educational resources and a development allowance.
• Parent leave, flexible-working policies, recognition programs, and a give-back program.