Enterprise Customer Success Manager

Location: Chicago, Illinois, United States; hybrid working from the office and home.

Salary: $85,000–$105,000 base salary annually; $100,000–$120,000 OTE annually.

Company

hirify.global operates a marketplace app connecting businesses with surplus food to consumers and develops tools and partnerships to reduce food waste.

What you will do

• Manage the full lifecycle of strategic enterprise accounts, from onboarding and training through expansion and ongoing optimization.
• Build relationships with senior stakeholders and store-level contacts while owning account health, retention, and business KPIs.
• Analyze store data to forecast meals saved, identify risks, and develop resolution strategies.
• Lead client meetings, performance reviews, and QBRs while presenting recommendations and progress.
• Drive product adoption, upselling, and cross-selling across the full product portfolio.
• Collaborate with Sales, Store Operations, and Marketing to improve store coverage, supply quality, documentation, and scalable processes.

Requirements

• Experience in sales, customer success, business development, or account management, including selling to VP-level and more senior stakeholders.
• Strong commercial acumen, communication, accountability, organization, and problem-solving skills.
• Experience managing KPIs, portfolios, pipelines, and complex business relationships.
• Ability to analyze raw data and create performance reports and projections.
• Experience with CRM, project management, and analysis tools such as Salesforce, Ninja, Looker, and Asana, plus strong Google Drive skills.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.

Nice to have

• Experience with value-based selling or the MEDDICC methodology.
• Bachelor’s degree in business, marketing, or a related field.
• Industry experience in food, hospitality, media, or technology.

Culture & Benefits

• Work in a social-impact company and certified B Corporation focused on reducing food waste.
• International community of users, partners, and more than 1,100 colleagues across 19 countries.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• Inclusive, values-driven culture with employee resource groups and regular social events.
• Extra parental leave, additional days off, and the option to take an extra week of unpaid leave.
• Employer-paid health coverage for employees, partial family coverage, paid volunteer time, and flexible hybrid work.

Hiring process

• Submit a CV and cover letter in English.
• A member of the Talent Acquisition team will follow up within a few weeks.