Senior Strategic Customer Success Manager (Fintech)

Location: Remote - USA

Base salary: $145K–$165K annually, plus equity, benefits, and an annual bonus or commission plan.

Company

hirify.global builds identity trust infrastructure for the digital economy, verifying legitimate identities in real time and preventing fraud.

What you will do

• Manage post-sale relationships for a portfolio of customers as the primary point of contact.
• Build trusted-advisor relationships with key stakeholders and support their business objectives.
• Lead onboarding, training, adoption programs, business reviews, performance reporting, and value demonstrations.
• Monitor customer health, identify risks, create action plans, and drive retention.
• Collaborate with sales, product, support, engineering, and executive teams to resolve issues and maximize customer value.
• Identify upsell and cross-sell opportunities, maintain account records, and communicate customer feedback to inform product strategy.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 8+ years of experience in customer success, account management, or a related field.
• Experience preferably in B2B technology, fintech, or SaaS.
• Proven ability to build customer relationships and act as a trusted advisor.
• Strong written and verbal communication, analytical, organizational, and project management skills.
• Technical aptitude, adaptability, creativity, and the ability to collaborate across functions.

Culture & Benefits

• Work in a fast-paced environment with significant responsibility and complex customer problems.
• Focus on critical thinking, ownership, precision, and customer outcomes.
• Compensation includes equity, benefits, and an annual bonus or commission plan.
• Commitment to diversity and equal employment opportunity.