Growth Customer Success Manager (Fintech)

Location: Remote-eligible role within the United States

Salary: $97,600–$137,800 USD annually, depending on geographic zone. The role is also eligible for sales incentive and equity plans.

Company

hirify.global is a fintech product company that provides financial automation tools for accounts payable, accounts receivable, and spend and expense management.

What you will do

• Manage a book of growth-potential SMB accounts and drive product adoption, expansion, upsell, and subscription renewals against a monthly quota.
• Monitor customer health, product utilization, and spend trends to identify churn risks and expansion opportunities.
• Prepare and deliver executive business reviews tailored to customer goals and health metrics.
• Demonstrate the AP, AR, and spend and expense management product suite, provide user training, and share best practices.
• Build pipeline through discovery and drive cross-sell, subscription upsell, and transaction revenue growth.
• Act as an informal resource for Scaled Customer Success Manager colleagues by sharing playbook knowledge and customer insights.

Requirements

• 3+ years of experience in customer-facing, revenue-owning SaaS roles such as Customer Success Manager or Account Manager.
• Track record of meeting or exceeding quota, managing renewals, and identifying expansion opportunities.
• Experience managing and retaining SMB or growth-segment accounts.
• Ability to independently prioritize a book of business and manage high-touch and low-touch accounts.
• Experience monitoring customer health and addressing churn risks proactively.
• Strong communication and presentation skills, including the ability to explain complex product concepts to controllers and accounting or finance leaders.

Culture & Benefits

• Fast-paced environment focused on financial automation and practical impact for businesses.
• 100% paid employee medical, dental, and vision plans with HMO, PPO, and HDHP options.
• HSA and FSA accounts, life insurance, and long- and short-term disability coverage.
• 11+ observed holidays, wellness days, and flexible time off.
• 401(k) retirement plan, employee stock purchase program, wellness initiatives, and employee assistance program.