Business Operations Manager

Location: United States

Company

hirify.global advances healthcare revenue management through healthcare technology and SaaS-enabled services.

What you will do

• Lead portfolio governance across the Revenue Opportunity Manager business, tracking active projects, delivery status, risks, blockers, client commitments, and action items.
• Develop recurring operational reports, KPI dashboards, scorecards, and leadership summaries covering portfolio health, productivity, capacity, delivery performance, and risk trends.
• Build capacity planning models covering workload, analyst productivity, project volume, resource utilization, staffing needs, contractor support, and future demand.
• Partner with Finance and ROM leadership on revenue forecasting, reforecasting, performance analysis, and business planning inputs.
• Query, validate, reconcile, analyze, and summarize operational and claims-related data using advanced Excel and SQL.
• Coordinate weekly operating reviews, risk reviews, action-item follow-up, status reporting, escalation, process improvement, and client-facing operational materials.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Finance, Data Analytics, Information Systems, Revenue Cycle Management, or a related field; equivalent experience may be considered.
• 5+ years of experience in healthcare operations, revenue cycle, reimbursement, claims operations, healthcare consulting, business operations, portfolio management, or a related delivery environment.
• 2+ years of experience leading operational workstreams, managing business operations routines, supporting cross-functional teams, or driving portfolio governance.
• Advanced Microsoft Excel skills, including pivot tables, XLOOKUP or INDEX/MATCH, formulas, conditional logic, Power Query, structured tables, data validation, and dashboard-ready summaries.
• Working SQL experience with querying, joining, filtering, validating, reconciling, and summarizing operational or claims-related data.
• Strong analytical, project and portfolio management, communication, data quality, risk management, and follow-through skills. Minimal travel is required.

Nice to have

• Experience with Medicare, Medicare Advantage, Transfer DRG, TDRG-MA, IME Shadow Billing, billing workflows, claim rebills, payer follow-up, or reimbursement recovery services.
• Experience with Domo, Power BI, Tableau, or another business intelligence or data visualization platform.
• Experience with healthcare revenue forecasting, operational reforecasting, staffing models, productivity measurement, or capacity planning.
• Experience partnering with Product or Engineering on reporting requirements, workflow improvements, business requirements, or automation initiatives.
• Experience in healthcare technology, SaaS-enabled services, consulting, outsourced operations, or complex client-service delivery environments.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged working culture.
• Commitment to integrity, ethics, continuous improvement, self-development, and ongoing feedback.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, confidentiality, and patient information handling.
• hirify.global offers workplace perks and benefits, with current offerings provided through its careers program.
• Equal opportunity workplace with reasonable accommodations available during employment and recruitment.