Manager, Customer Business Analytics

Location: Newark, Delaware, United States; flexible hybrid working arrangements

Company

hirify.global helps students plan and complete higher education and prepare for life after school through education-focused financial services.

What you will do

• Develop analytical frameworks and insights to improve business performance and optimize conversion funnels across customer touchpoints.
• Analyze customer journey data from prequalification through application and conversion to identify trends, friction points, drop-offs, and engagement opportunities.
• Build models and forecasts that support business planning and decision-making.
• Conduct deep-dive analyses of customer behavior, channel performance, and segmentation opportunities.
• Present findings and recommendations to senior leadership and collaborate with cross-functional stakeholders.
• Monitor data sources and implement quality-control processes to ensure data integrity and accuracy.

Requirements

• Strong experience with SAS, SQL, Python, R, or other programming languages used in analytics.
• At least 5 years of analytics experience and at least 2 years managing cross-functional projects.
• Experience leading projects and delivering high-quality analytics outputs.
• Strong communication, problem-solving, critical-thinking, and cross-functional collaboration skills.
• Familiarity with data visualization tools such as Tableau, Power BI, or similar.
• Bachelor’s or master’s degree in mathematics, statistics, economics, computer science, or a related field is preferred.

Nice to have

• Experience in e-commerce or retail analytics.

Culture & Benefits

• Flexible hybrid work arrangements.
• Competitive base salary and bonus incentives.
• Generous paid time off, floating holidays, and 12 observed federal holidays.
• Retirement 401(k) with employer match and comprehensive medical, dental, vision, insurance, and disability benefits.
• Paid parental leave, adoption reimbursement, tuition reimbursement, family scholarship programs, and career development opportunities.
• Wellness programs, employee assistance counseling, fitness benefits, and financial-well-being support.