IT Support Engineer (AI)

Location: New York, United States; hybrid

Salary: $130K–$160K per year

Company

hirify.global is an AI-powered growth platform helping organizations reach customers through unique data, signals, and AI research.

What you will do

• Triage and resolve employee requests involving access, software provisioning, onboarding, offboarding, hardware, and general helpdesk support.
• Provision and deprovision accounts, coordinate hardware, and execute end-to-end onboarding and offboarding workflows.
• Configure and improve the AI-powered ITSM platform by defining request categories, building intake workflows, and managing queues.
• Support conference room AV, networking equipment, peripherals, and general office technology.
• Administer Google Workspace, Slack, Zoom, Notion, and other core SaaS tools.
• Document processes, identify recurring issues, and improve or automate helpdesk operations.

Requirements

• 3–5 years of experience in IT support, helpdesk, or a closely related role.
• Hands-on experience configuring and managing ITSM platforms.
• Broad SaaS administration experience, including Google Workspace, Slack, Zoom, and Notion.
• Experience with onboarding and offboarding, macOS, provisioning, deprovisioning, and group management.
• Familiarity with conference room AV, Meraki or similar networking equipment, and common peripherals.
• Strong service delivery, process improvement, communication, and AI tool usage skills.

Nice to have

• Experience with Serval ITSM, Okta or similar identity platforms, and ITSM workflow automation.
• Experience building IT processes at a fast-scaling startup.
• Exposure to broader automation tooling.

Culture & Benefits

• Opportunity to shape a new IT function and help build a scalable helpdesk.
• AI-forward operating environment focused on improving support efficiency.
• Access to world-class coaches specializing in creativity, management, and related areas.
• Participation in a growing company with more than 11,000 customers and a large professional community.