IT Support Specialist II

Location: On-site in San Francisco, California, United States; in-office presence required five days a week. Travel to other hirify.global facilities may be required.

Salary: $100,000–$121,000 per year, including base salary and a portion of variable compensation tied to company and individual performance.

Company

hirify.global provides AI and ERP solutions for local and state governments through its public service platform.

What you will do

• Provide second-level technical support through in-person, chat, phone, and email channels, serving as the primary escalation point.
• Maintain office systems, including networking infrastructure, teleconferencing, audiovisual equipment, computers, peripherals, and software.
• Deliver advanced troubleshooting and provide high-quality technical support to executives and employees.
• Manage hardware and software assets, coordinate with vendors, and support procurement and maintenance.
• Train end users through office hours, one-on-one sessions, and recorded instructional videos.
• Document IT processes, monitor system performance, support system implementation projects, and recommend process improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 3 years of experience in corporate IT support and at least 2 years of executive-level support experience.
• Proficiency with macOS, Windows, iOS, and Android.
• Experience with Okta, identity management protocols including SCIM, SAML, and OAuth, endpoint management with JAMF, and networking tools such as Meraki.
• Experience with teleconferencing equipment, strong troubleshooting and communication skills, and the ability to work independently and collaboratively.
• Ability to lift objects weighing up to 50 pounds.

Nice to have

• Working knowledge of Google Apps, Office 365, and Atlassian tools.
• Functional experience in an agile work environment.

Culture & Benefits

• Mission-driven work focused on improving government effectiveness, accountability, and public trust.
• Fast-paced, performance-based environment with opportunities to contribute ideas and advance internally.
• Comprehensive healthcare options, HSA contributions, and a 401(k) with company match.
• Flexible vacation policy, paid company holidays, and paid parental leave.
• Wellness stipends, professional development opportunities, and a collaborative office environment with weekly catered lunches.