Technical Support Specialist (Manufacturing)

Location: Leawood, Kansas, United States; onsite

Salary: $17.00–$20.00 per hour

Company

hirify.global provides technology products and end-to-end service and support solutions, including hardware integration, warranty support, product customization, troubleshooting, and diagnostics.

What you will do

• Provide frontline support to business-to-business customers by phone, email, and chat.
• Troubleshoot hirify.global products and software applications within established guidelines.
• Create repair orders and process service loaners and exchanges.
• Research, evaluate, resolve, and escalate customer issues according to skill level.
• Document customer interactions accurately in product-specific ticketing systems.
• Respond to general inquiries and route requests appropriately while delivering timely customer service.

Requirements

• Fundamental understanding of electronics.
• Ability to read and understand technical documents and manuals.
• PC proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to multitask, work independently with limited guidance, and follow established procedures.
• Strong oral and written communication skills and the ability to handle customer emotions, stress, and objections.
• Valid authorization to work in the United States is required.

Nice to have

• Previous call center experience.

Culture & Benefits

• Medical, dental, and vision benefits.
• Life, accident, critical illness, disability, and pet insurance options.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off, holidays, and company-sponsored volunteering opportunities.
• Employee assistance and health management programs, including virtual health services.